Beacon Health Options/use of interpreters
Beacon Health Options (Beacon) is the Managed Care Organization and insurance company that oversees and covers mental health and substance use services for Medicaid eligible HealthChoices members (both children and adults) living in Armstrong, Beaver, Butler, Crawford, Fayette, Greene, Indiana, Lawrence, Mercer, Venango, Washington and Westmoreland counties.
If you are Deaf…..
Beacon covers sign language interpreter services for its members by offering providers the ability to bill Beacon for this accommodation. If you need a sign language interpreter, your provider can provide that service for you, at no cost to you. The provider must identify an interpreter and then contact Beacon for an authorization.
If your provider is unsure of how to proceed with getting sign language interpreter services or they need additional assistance, they can call the Beacon toll free Provider Services number at 1-877-615-8503.
If you have questions or problems getting sign language interpreter services, please call your county’s toll free Beacon phone listed below. Phones answer 24 hours a day/7 days a week. You may call the PA Relay Operator at 711 to get help communicating with Beacon. You can also email us at pa.webmaster@beaconhealthoptions.com
| Armstrong……. | (877) 688 – 5969 |
| Beaver…………. | (877) 688 – 5970 |
| Butler………….. | (877) 688 – 5971 |
| Crawford……… | (866) 404 – 4561 |
| Fayette………… | (877) 688 – 5972 |
| Greene………… | (877) 688 – 5973 |
| Indiana………… | (877) 688 – 5969 |
| Lawrence……… | (877) 688 – 5975 |
| Mercer…………. | (866) 404 – 4561 |
| Venango………. | (866) 404 – 4561 |
| Washington…… | (877) 688 – 5976 |
| Westmoreland… | (877) 688 – 5977 |
If your provider is not offering reasonable accommodations or if you need help accessing services, our care managers can help. Customer service representatives or care managers are available 24 hours a day, 365 days a year to help HealthChoices members’ access treatment and offer referrals to network providers. They can provide HealthChoices members with county specific member handbooks (available in audio and braille), help locate services close to their home, answer questions about the HealthChoices program and help solve problems with services.
The goals of Beacon Health Options and Pennsylvania’s HealthChoices program are:
- To improve ACCESS to health care services for medical assistance recipients
- To improve the QUALITY of care available to medical assistance recipients and
- To STABILIZE Pennsylvania’s Medical Assistance spending. By stabilizing spending, Beacon Health Options can assist counties in developing a unique array of services and providers for each county that target its member’s service needs and strengthen its existing delivery system.
State Plan mental health services include:
- Outpatient treatment
- Case management
- Partial hospitalization
- Peer Support Services
- Crisis Intervention
- Clozapine Services
- Laboratory Services (when ordered by a psychiatrist)
- Inpatient Psychiatric hospitalization
- Residential Treatment Facilities for children and adolescents
- Family Based Mental Health Services and
- Behavioral Health Rehabilitation Services for Children and Adolescents
State Plan substance use services include:
- Outpatient treatment
- Detoxification and
- Rehabilitation services
- Halfway House and
- Methadone Maintenance
Please visit our website at https://pa.beaconhealthoptions.com where you can access your county’s member handbook, county provider directories and additional resources as well as, educational information. Check the member page of our website for our annual consumer recovery and family forums where you can spend the day with us as we celebrate recovery with exciting keynote speakers, the ever inspiring Recovery Awards ceremony, lunch, vendors and interesting workshops. Our member page also includes many additional resources such as tips sheets and links to local, regional and national resources.
Beacon Health Options
Attention: Member Services
P.O. Box 1840
Cranberry Township, PA 16066