Relay Communication Services

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The Federal Communications Commission (FCC) has adopted use of the 711 dialing code for access to Telecommunications Relay Services (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities. For more information about the various types of TRS, see the FCC’s consumer fact sheet at, or visit the Web site of our Disability Rights Office (DRO) at 711 allows the user to communicate in English.

To use the TTY relay service
1. First dial 711
2. Then Give the operator the number that you wish to call
3. Speak clearly and spell complicated medical words
4. You will hear typing in the background as the relay operator types your comments
5. The term GA or “Go Ahead” means that you wish the other person to respond
6. Term SK means that the other person is finished communicating and is signing off

Video Relay Service (VRS), also sometimes known as a Video Interpreting Service, is a videotelecommunication service that allows deaf, hard-of-hearing and speech-impaired (D-HOH-SI) individuals to communicate over video telephones and similar technologies with hearing people in real-time, via a sign language interpreter using signed communication. Both 711 and Video Relay Service are very user friendly!! Check out the following demonstrations in the video below.

If you would like to learn more about this topic or if you have resources to offer, please contact us.

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